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Oracle Utilities Customer Care and Billing Release 2.4.0

4.3.2.1 Manage Collection Process

Brief Description

Business Process Diagrams

Manage Collection Process Detailed Process Model Description

1.1 Determine Eligibility for C&C Activity

1.2 Determine Arrears

1.3 Reduce Debt Amount Due To Existing Pay Plan

1.4 Analyze Account's Debt and Apply Collection Criteria

1.5 Create Collection Process

1.6 Create Challenger Process

1.7 Identify Accounts and Service Agreements for Additional C&C Review

1.8 Evaluate Existing Collection Process

1.8.1.1 Activate Event Send Letter to Customer

1.8.1.2 Create Customer Contact

1.8.1.3 Complete Event

1.8.2.1 Activate Event Affect Credit Rating/Cash Only

1.8.1.2 Update Customer's Account Credit Rating

1.8.3.1 Activate Event Create To Do Entry

1.8.3.2 Initiate To Do List Entry Creation

1.8.4.1 Activate Event Cancel Budgets

1.8.4.2 Cancel Budget

1.8.5.1 Activate Event Cancel Payment Plan

1.8.5.2 Cancel Payment Plan

1.8.6.1 Activate Custom Event

1.8.6.2 Perform Additional Activities

1.8.7.1 Activate Event Start Severance Process

1.8.7.2 Nominate Single SA for Severance Process

1.8.7.3 Determine Severance Processes for SAs

1.8.7.4 Create Severance Processes

1.9 Wait for Event Effective Date

2.0 Update Collection Process to Inactive

2.1 Identify Account's Active Collection Processes for Monitoring

2.2 Analyze Account's Debts

2.3 Cancel Pending Collection Events

2.4 Evaluate SA Eligibility for Collection

2.5 Remove SA from Collection Process

2.6 Create To Do Entry

2.8 Search for Customer's Account

2.9 Evaluate Requirements for Collection

3.0 Populate Collection Process Data

3.1 Request to Create Collection Process

3.2 Evaluate Collection Process

3.3 Modify Collection Process' Events

3.4 Update Collection Process and Events

3.5 Modify List of Collection Process' SAs

3.6 Update Collection Process and List of SAs

3.7 Request to Cancel Pending Collection Events

3.8 Request to Cancel Collection Process and Provide Cancel Reason

Installation Options - Control Central Alert Algorithms

Algorithms to Configure for Collections

Collection Class Algorithms

Collection Class Event Type Algorithms

Collection Class Overdue Rules

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